Shanghai Hanyu Technology Co., Ltd.For the servers sold/Workstation products provide after-sales service. We will provide users with corresponding services in accordance with the provisions of these terms. For any rights and obligations that are not clear to you, please read the following items carefully and consult Lianzhong Cluster after-sales service if necessary.
1. After-sales service process
In order to provide you with after-sales service as soon as possible, please be familiar with our after-sales service process:
2. Delivery and Installation
1. Delivery time: Deliver the equipment specified in the agreement to the recipient before the delivery time specified in the agreement(people)Designated place;
2. Delivery method: Free door-to-door delivery by mail or other means;
3. The equipment provided by the seller shall be assembled as a complete machine and delivered to the buyer. The seller shall test the stability of the complete machine before delivery.
3. Equipment quality assurance
1、 We guarantee that all the equipment and every component of the equipment we provide are new products that have not been put into use since leaving the factory. The equipment has no damage, paint peeling, pits, etc.。
2、 We guarantee that all the equipment we provide are qualified products that meet the factory acceptance standards of the equipment manufacturer when they leave the factory.
3、 Products provided by our company that are disassembled without permission and cause equipment problems are not covered by the warranty.
The seller provides guidance and consulting support for the use of hardware products。
V. Service Content and Methods during the Warranty Period
1, Equipment warranty and commitment
<1>. From the date of completion of installation and commissioning, our company will be responsible for repairing any failures that occur during normal use of the equipment during the warranty period. If there are quality problems with spare parts during the installation of new equipment, our company will be responsible for replacing them free of charge.
<2>. Damage caused by human factors is not covered by the warranty. Equipment damage caused by force majeure (such as fire, earthquake, lightning strike, etc.) is not covered by the warranty. Our company is not responsible for any damage caused by the fifth clause of Appendix 1.1Section (2) All expenses required for repairs in the cases described in subsection 1.
<3>. HostingThree yearsFree warranty (the warranty period is from the date of completion of equipment installation and commissioningThreenatural year),Three yearsWarranty quality door-to-door service policy; forCPU, memory, hard disk, board (including motherboard, network card), graphics card (GPUCards) and other hardware are guaranteed to be genuine.Three yearsFree warranty; chassis panel, chassis fan, switch indicator light,LEDConsumable products such as indicator lights, power supplies, and connecting wires inside the chassis are also provided.Three yearsFree warranty; and all hardware provides lifetime value-added services.
Note: Gift products are not covered by the warranty.
<4>. Paid service standards
.Contract service: Chengzhi provides contract paid service for workstations and server products that are out of warranty (four natural years from the date of completion of equipment installation and commissioning). Both parties need to sign a maintenance contract. Repair and replacement of products that are out of warranty or non-company products will also require additional hardware replacement costs.
Warm reminder: You need to back up important data immediately so that you can minimize the loss when the system cannot run for a long time. Otherwise, the service personnel will not promise to restore the data and will not be responsible for the loss caused by data loss.
2, Equipment warranty service method
<1>. For software reasons, users can find most of the drivers and installation instructions you need in the CD that comes with the computer, which can help you install the driver correctly.。
The warranty service mode for equipment due to hardware reasons is the company's on-site warranty, that is, the supplier will send personnel to the purchaser's equipment site for repair, and all expenses incurred will be borne by the supplier.
A. Service Hotline:021-61275806。
B. You can9:00-18:00(Except international statutory holidays)021-61275806Warranty, after-sales service personnel will provide technical advice and help for the faults and related issues you encounter. When you seek telephone support, please provide your machine number after you enjoy it, so that you can quickly find the files of the equipment you purchased and accurately determine the cause of the fault as much as possible.
C. Replacement parts service, Monday to Friday9:00-18:00(Except for international statutory holidays) After receiving a customer's notice of a malfunction of the contract product and failing to troubleshoot the problem through the Lianshu support telephone, if the after-sales service conditions are confirmed to be valid, the required spare parts can be provided by mail (not in Shanghai) according to the contract agreement, and the customer can be guided by phone to replace the parts to restore the contract to its normal operating condition. The customer is responsible for sending the faulty parts by mail within ten days.
3、Warranty service content
<1>. Our company provides preventive maintenance and troubleshooting repairs to ensure that the equipment operates under normal conditions.
<2>. If the hardware manufacturer cannot repair the problem in time due to technical reasons, emergency measures should be taken to replace spare parts in time to ensure that the user's work is not affected.
<3>. If a hardware failure cannot be repaired within three on-site visits, our company will72Spare modules or equipment available within hours.
VI. Warranty Limitation
Lianzhong Cluster will not be liable for any losses caused to you by the following circumstances, and will provide paid services:
<1>. Losses due to data loss or software recovery;
<2>. Products beyond the warranty period;
<3>. Products that have been repaired by non-Lianzhong Cluster technicians and products that are not sold by Lianzhong Cluster;
<4>. Physical damage or human-caused failure (including viruses, operating errors, improper handling, bumps, input of inappropriate voltage, etc.);
<5>. Use of non-standard or unpublished software;
<6>. The current or voltage is unstable or the power is suddenly cut off, causing the heat to burn the components; the power system is not well grounded or the lightning protection components are not perfect, causing the components to be damaged;
<7>. Damage caused by force majeure such as natural disasters;
<8>. The customer alters, replaces or damages the product logo, label or number on his own;
<9>. Random information, drivers, packaging, etc.
The final right of interpretation of the above commitment belongs to Shanghai Hanyu Technology Co., Ltd.